This document was last updated on November 28, 2019
We have implemented a variety of procedures to protect your privacy when you are using our services, including but not limited to our products, websites, applications and/or other services.
However in order to enhance the experience, we may collect some app usage information. This collection is only made for lawful purposes. We will never ask for any information that will personally identify you.
None of your personal information is needed in order to download and use our software and/or services. When you download and/or use our software and/or website and/or services, we receive some standard information that web browsers typically make available such as: browser type, language preferences, referring site and date and time of each visitor request. This non-personal information is collected to give us a better understanding as to how you use our software and/or services. We might – from time to time – release some non-personal information for statistical purposes, such as compiling and publishing a report about our website usage trends.
Manually entered information: Some of your personal information is provided by you, when you want to access certain of our services. You will be informed beforehand on what you will be required to provide. The choice on whether to send personal information to us is up to you.
If you give get in touch with us for any reason, you will do so by e-mail or via in-app feedback form. During that process we will collect your name and e-mail address as well as the contents of the e-mail sent to us, so that we can review it and where needed reply.
From time to time we might launch some surveys. Should you choose to participate in one of our surveys, we will then collect some additional profile information about you.
In case you contact our support services, you might need to provide to us additional information such as your operating system and version and other information that we might request to enable us to solve any problems.
* It is however your choice on whether you will send personal information to us or not.
We are committed to protect and keep secure your personal information. To achieve this we use various industry-standard technologies, processes and procedures to protect your personal information from any unauthorized access, use, dissemination or disclosure. We have put in place strict processes and restrictions on who can access user data. Only a handful of people have clearance to access user data, and our safety measures are continuously updated. You should be aware however that no method of transmission over the internet or electronic storage is 100% secure. Therefore even though we take all reasonable precautions to protect your personal information, we cannot completely guarantee its absolute security.
Generally speaking personal information submitted to us is either used to respond to user feedback and/or requests or to help us strengthen customer service. Personal information can be used in the following ways:
Additionally, we would also like to keep you informed about any updates and developments of our services or for any special promotions, or ask you to participate in surveys.
* You can choose to opt out of receiving any updates or news about promotions or participate in surveys at any time.
We might also use the information we collect for statistical purposes and for generating special reports (for example to detect any possible technical problems or monitor performance). Any analysis is done anonymously in a manner which individual users cannot be tracked or traced.
Use by third parties: User information is not shared save as described below.
Service providers: Your personal information (name, contact information, e-mail address) might be shared with third parties – service providers that carry out some services (providing support, performing data analysis, provision and support of site functionality and features) for us. Under the terms of their engagement these service providers are not allowed to share or use your information for any purpose other than providing services to us.
Other situations where disclosure might happen:
You can view your personal information and change them at any time as necessary. When doing so, we might ask you to verify your identity first. Certain legal requirements oblige us to store the information we collect, even after you terminate our services.
Technical reasons might make it difficult and/or impossible for us to verify whether you have stopped using our software and/or our services. For mobile applications currently it will be virtually impossible to verify whether you have deleted an application or not. In these instances, we reserve the right to remove your account and the information you have provided us if you have not used our software and/or services for an extended period of time.
This is a program whereby we collect users’ behavioral data in the Aloha VPN app anonymously. This includes: which features a user uses and how often, how an application is used and similar.
Participation in the Error reporting program is voluntary. You can enable this option via the Account menu.
Please drop us a line at: firstname.lastname@example.org